KATHMANDU: Rastriya Banijya Bank has launched an online loan application service starting today.

The bank introduced this service under its 100-point action plan for governance reform, aiming to provide more effective and efficient customer service.

Pawan Regmi, Deputy Chief Executive Officer and Information Officer of Rastriya Banijya Bank, stated that the facility was brought into operation via digital means to allow customers to apply for loans from the comfort of their homes.

This service aims to completely address common customer queries and uncertainties regarding the loan acquisition process, required documentation, and application tracking status.

“Through this initiative, the loan process will be made fast, hassle-free, and transparent,” Regmi said. “To apply for a loan online, customers must visit the bank’s official website, click on the online loan application link, and navigate to the ‘RBB Xmart Lending Digital Loan Portal’.”

According to the bank, users must first register on the portal using their email, a chosen username, and a password to access the service.