KATHMANDU: The government has implemented a new arrangement to address complaints regarding delays in public services provided by local levels, irregularities in contracts and construction work, corruption, and mismanagement.

Issuing a public notice, the Office of the Prime Minister and Council of Ministers announced that grievances regarding local levels received through the ‘Hello Sarkar’ portal and various grievance redressal mechanisms will now be effectively addressed through the Chief Secretary of the Government of Nepal.

According to the Prime Minister’s Office, this system has been introduced to ensure the prompt and effective resolution of complaints related to local authorities.